Contact Us. 

Please contact us with any questions about custom embroidery, silk screening services, rhinestones/hp or placing an order. For a custom logo quote please upload an image of the logo you would like to use.  A jpeg or pdf is is sufficient.   ***Please include the approximate quantity of items and if we will be supplying the items or if we are working on your items.   We take orders for single items in addition to large corporate/Team/Contract orders and everything in between.

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Thank you for your inquiry.  Please allow 12- 24 hours for a quote.

    Digitizing 

 Embroidery digitizing is the process of using a software program that converts a photo or artwork into a specific digital file type that allows embroidery machines to understand the sew pattern needle’s path. This process is not automated and  great digitizing is considered an artform when done correctly. Everything from fabric type, size, placement, logo details and colors must be taken into account for a properly digitized file.

    Digitizing fees start at $40.00(Example - left chest, hat size logos) and up (Example Full front logos, Jacket backs) based on the overall size and stich count of the logo.  The digitizing fee is a one time fee per logo and includes a sample sew out of the logo on a similar fabric for approval and edits to the original art work.  The digitized file is stored for future orders.

    

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    Fonts and thread color options-

  We offer an extremely large selection of thread colors including muti/marbled*, glow in the dark*, metallic* and filament*.  We also offer FR threads as to meet OSHA/Union standards*.   Custom Pantone colors can be matched.

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We offer a large selection of fonts to choose from.  Custom fonts are also available*.  We will provide a mock up of text/names prior to embroidery upon request at no additional charge.

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   Customer Supplied Garments/Goods

    On customer supplied goods/items, Spot On Stitching Embroidery will not be responsible for any damage, embroidery damage, stains, machine damage or defective materials.  Customer assumes all risk and liability on their provided goods
On customer supplied goods multi piece orders, Spot On Stitching Embroidery uses the industry standard of a 2.5% allowable reject rate per embellishment location (2 locations, 5%, 3 locations 7.5%) on the defect rate on the entire order. If we exceed this amount the customer will be credited for the cost of the garment(s).

Spot On Stitching Embroidery IS NOT responsible for any "lost or potential revenue" associated with damaged goods or shortages, including shipping or vendor shortages.

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Cancelled or changed orders will incur a restocking fee and return shipping fee if applicable.  Custom orders are non refundable.

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*May incur additional expense